Privacy Policy

Introduction

At sly-wind, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect information when you use our website and services.

Information We Collect

Personal Information

When you book a service or contact us, we collect:

• Your name and email address
• Pet information (name, species, behavioral notes)
• Service preferences and consultation details
• Communication history with our team

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Device information
• IP address and location data
• Pages visited and time spent on site
• Referring website information

How We Use Your Information

We use collected information for:

• Providing and managing our animal care services
• Communicating about appointments and service updates
• Maintaining records of your pet's care history
• Improving our website and service offerings
• Sending relevant information about pet care (with your consent)
• Complying with legal obligations

Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract performance: To provide services you've requested
• Consent: When you've given explicit permission
• Legitimate interests: For business operations and improvements
• Legal obligation: When required by law

Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service providers: Trusted partners who assist in operations (hosting, email services)
• Legal authorities: When required by law or to protect rights and safety
• Veterinary professionals: With your explicit consent for your pet's care coordination

Data Security

We implement appropriate security measures to protect your personal information:

• Secure encrypted connections (SSL/TLS)
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing services
• Comply with legal obligations
• Resolve disputes and enforce agreements

Pet care records are typically retained for 7 years after the last service, in accordance with professional standards.

Your Rights

Under UK data protection law, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data
• Restriction: Limit how we use your data
• Portability: Receive your data in a usable format
• Object: Oppose certain data processing activities
• Withdraw consent: At any time, where processing is based on consent

To exercise these rights, contact us at [email protected]

Cookies and Tracking

Our website uses cookies to enhance user experience. For detailed information about our cookie practices, please see our Cookies Policy.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies.

Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. Significant changes will be communicated via email to registered users.

Contact Information

For questions about this privacy policy or our data practices, contact:

sly-wind
Email: [email protected]
Address: 127 Oakfield Road, Clifton, Bristol BS8 2AT, United Kingdom

Supervisory Authority

If you have concerns about our data handling practices, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection.