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Terms of Use

Last Updated: May 16, 2026

Agreement to Terms

By accessing or using the sly wind website (sly-wind.com) and services, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you should not use our website or services.

Description of Services

sly wind provides advisory and support services related to UK social benefits, including but not limited to:

  • Universal Credit application assistance
  • Personal Independence Payment (PIP) assessment preparation
  • Employment and Support Allowance (ESA) support
  • Benefits appeal representation
  • Related consultation services

Important Disclaimers

Not Legal Advice

Our services constitute advisory support and guidance. We are not solicitors, and nothing on this website or in our services should be construed as legal advice. For legal matters, please consult a qualified solicitor.

Not Government Affiliated

sly wind is an independent advisory service. We are not affiliated with, endorsed by, or connected to the Department for Work and Pensions (DWP), HM Revenue & Customs (HMRC), or any other government department.

No Guarantee of Outcomes

While we strive to provide excellent service and have a strong track record, we cannot guarantee specific outcomes for any benefits claim or appeal. Each case is assessed individually by government authorities based on their own criteria.

User Responsibilities

When using our services, you agree to:

  • Provide accurate and complete information
  • Respond promptly to our requests for documentation or clarification
  • Attend scheduled consultations and meetings
  • Comply with all applicable laws and regulations
  • Not misuse our website or services
  • Maintain confidentiality of any login credentials

Fees and Payment

Service fees are clearly stated on our website and will be confirmed before you engage our services. Payment terms include:

  • Fees are due as specified in your service agreement
  • Prices are in British Pounds (GBP) and include VAT where applicable
  • We reserve the right to modify our pricing with reasonable notice
  • Refund policies are outlined in individual service agreements

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of sly wind or its content suppliers and is protected by UK and international copyright laws.

You may not:

  • Reproduce, distribute, or display any content without written permission
  • Use our branding or trademarks without authorization
  • Create derivative works based on our content

Website Use

Acceptable Use

You agree not to use our website to:

  • Violate any laws or regulations
  • Infringe upon the rights of others
  • Transmit harmful code, viruses, or malware
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of the website
  • Collect user information without consent

Account Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

Privacy and Data Protection

Your use of our website and services is also governed by our Privacy Policy and GDPR Compliance Statement. We are committed to protecting your personal data in accordance with UK data protection laws.

Limitation of Liability

To the fullest extent permitted by law:

  • sly wind shall not be liable for any indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount paid by you for the specific service in question
  • We are not responsible for delays or failures caused by circumstances beyond our reasonable control

Indemnification

You agree to indemnify and hold harmless sly wind, its employees, and representatives from any claims, damages, or expenses arising from your use of our services or violation of these terms.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of use of external sites. Links do not constitute endorsement.

Termination

We reserve the right to terminate or suspend your access to our website and services at our discretion, without notice, for conduct that we believe violates these Terms of Use or is harmful to other users, us, or third parties.

Changes to Terms

We may modify these Terms of Use at any time. Significant changes will be communicated through our website. Continued use of our services after changes constitutes acceptance of the modified terms.

Severability

If any provision of these Terms of Use is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force.

Governing Law

These Terms of Use are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Entire Agreement

These Terms of Use, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and sly wind regarding your use of our website and services.

Contact Information

If you have questions about these Terms of Use, please contact us at:

Email: [email protected]
Address: 42 Merchant Street, Bristol BS1 3EE, United Kingdom

Complaints Procedure

If you have a complaint about our services, please contact us at [email protected]. We will acknowledge your complaint within 2 business days and provide a full response within 14 days.

sly wind

Professional guidance for UK social benefits and payment support.

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